This course teaches supervisors how to move beyond a deficit-focused approach and instead lead by identifying and leveraging employee strengths. Participants learn how to assess staff strengths, interests, and potential, and how to use that information to improve performance, quality, and engagement. The training emphasizes mentoring relationships, individualized development, and creating a positive culture that retains staff and helps them grow.

Register for the Strengths-Oriented Approach to Leadership Course

This course equips supervisors with practical, step-by-step strategies for addressing performance issues and difficult behaviors early and effectively. Participants learn how to give clear, timely, and professional feedback; set and enforce consistent expectations and consequences; and manage their own emotions and self-talk during challenging conversations. The focus is on early intervention, consistent mentoring, and preventing small problems from becoming major personnel issues.

Register for the Turning Performance Around Course

This comprehensive course teaches supervisors how to implement a fair, consistent, and legally defensible approach to corrective action. Participants learn how to document properly, address issues promptly, apply progressive discipline appropriately, and conduct difficult conversations with confidence and professionalism. The training helps supervisors avoid both overreaction and avoidance—creating a culture of accountability, clarity, and fairness.

Register for the Delivering Timely and Fair Progressive Discipline Course

This course transforms performance reviews from stressful annual events into an ongoing process of coaching and development. Participants learn how to implement continuous feedback, conduct meaningful check-ins, guide employee self-evaluation, and set clear, mission-aligned goals. Supervisors leave with tools for writing accurate evaluations, leading productive review meetings, and strengthening supervisor–employee relationships year-round.

Register for the Mastering the Performance Review Course

This course teaches supervisors how to prevent unnecessary conflict, recognize early warning signs, and intervene before issues escalate. Participants learn practical communication tools, expectation-setting strategies, and structured approaches to resolving disagreements. The training helps supervisors turn conflict into growth opportunities while reducing drama, tension, and team disruption.

Register for the Preventing and Resolving Workplace Conflict Course

This course addresses the habits and patterns that most often undermine supervisors, including micromanagement, people-pleasing, procrastination, unclear expectations, and neglecting staff development. Participants learn how to replace these patterns with strong leadership behaviors such as clear communication, appropriate delegation, proactive problem-solving, and intentional coaching—resulting in more confident, effective leadership.

Register for the Overcoming Supervisory Pitfalls Course

This course builds supervisors’ confidence in decision-making and problem-solving in complex, high-pressure environments. Participants learn how to gather facts objectively, ask better questions, analyze situations clearly, and choose solutions that align with policy, values, and outcomes. The training emphasizes calm, structured thinking and effective communication when guiding teams through challenges.

Register for the Leading with Clarity Course

This comprehensive foundation course helps supervisors analyze their leadership style, identify strengths and growth areas, and strengthen their overall effectiveness. Participants gain practical tools for building strong relationships, creating positive culture, communicating expectations, managing performance, and leading teams with confidence. Ideal both for new supervisors and for experienced leaders who want a strong skills refresher.

Register for the Supervisor Boot Camp Course

This course focuses on improving hiring decisions in the disability services and human services field. Participants learn how to identify the most important qualities in DSP candidates, design behavior-based interview questions, and conduct more effective interviews. The course also teaches how to deliver realistic job previews that reduce early turnover and improve long-term retention.

Register for the Hiring Right from the Start Course

This course helps supervisors take control of their workload while still effectively leading others. Participants learn how to prioritize, plan, organize, delegate, and manage competing demands. The training focuses on practical, real-world systems that reduce overwhelm, improve follow-through, and create more consistent, intentional leadership.

Register for The Organized Supervisor Course

This course guides supervisors through the principles and practice of ethical leadership in disability and human services settings. Participants apply a Supervisor Code of Ethics to real-world scenarios, examine gray areas, and strengthen their ability to make sound, values-based decisions. The training emphasizes accountability, professionalism, trust, and protecting the integrity of the individuals served and the organization.

Register for The Ethical Supervisor Course