Provider Tools & Trainings

Here are a few resources as you start your journey as a provider in Delaware County. Here is a quick guide to the requirements of being a provider. Please contact DCBDD’s Provider Coordinator if you have questions/concerns.

Meet with the assigned Service and Support Administrator (SSA) to be trained on the Ohio Individual Service Plan (OISP). This can be done over the phone or in person. You should obtain proof of training – this can be an email from the SSA.
Check to be sure services are authorized by accessing PAWS online. Here are instructions for accessing PAWS online.
Request an EVV device through the eTrac website (required for all providers of homemaker/personal care (NOT daily billing, respite, or shared living). Access eTrac here.
Obtain a copy of the OISP

Document the services you provide. Find service documentation templates here.
Document medications you give (required if indicated by the OISP)
Document outcomes (if required by OISP)
Track the number of units used and remaining

Complete and review Unusual Incident logs for trends/patterns – keep these for your records, a quarterly sample may be requested. Find the UI Report Log here.
Review the Provider Connections newsletter for important information. Subscribe to the Provider Connections newsletter.
Complete and review Monthly Personal Funds Transaction Record (required when the OISP indicates that the provider is responsible for managing personal funds)

Complete required training. Find information on annual training requirements here.
Invoice the person’s private insurance company for services provided

Report incidents as required. Find the incident reporting form here.
Complete First Aid and CPR training
Submit billing through eMBS as often as you like, at least monthly is preferred (does NOT apply to Participant Directed HPC). Find eMBS billing instructions here.
Update address and contact information